Contact Center Services
ECE Performance Management
At ECE, we not only advocate your brand, we allocate time for our employees to learn your products and become domain experts of your business.
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Our employee development includes on-going training, unlimited coaching, proactive and required certifications, and gap analysis. Our senior executives run the day-to-day business, including formal reviews of all client projects to assess efficiencies, cost-containment, quality, and performance.
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Offering flexible, high quality outsourcing solutions with remarkable client-rated services, we know we’re making a difference in the contact center industry.
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We believe World Class Performance is achievable in the BPO industry, and we let our clients rate our services to determine how well we’re performing.
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World Class Contact Center Services
we provide include:
Back Office Support
E-commerce Transaction Management Data Quality Management Data-Entry |
Customer Care
24/7 Live Support: chat, voice, email, text In-App Support Social Media Management Inbound Calls Outbound Service Calls / Saves Customer Loyalty & Retention Prospecting and Lead Generation Recruiting & HR Content Moderation |
Finance / Accounting
Accounting Bookkeeping Financial Analysis |
Quality Assurance
Management Call Monitoring and QA Process Root-Cause Analysis (RCA) E-mail/Chat Audit and Quality Remote Coaching |
Technical Support
Operating System Application & Device Support Network Monitoring Remote Advanced Troubleshooting |
Reporting & Software Development
Reporting Analysts Programmers Database Management |
I’m always amazed by the sincerity around ECE employee happiness, and how that happiness has a direct link to my customer’s delight, and my company’s bottom-line.
CEO, Silicon Valley FinTech Company
Some of the Industries we serve include:
Start-ups
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FinTech
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Transportation
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Logistics
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E-Commerce
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Legal
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Accounting
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Travel & Leisure
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Telecommunications
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Energy
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