ECE Contact Center Outsourcing
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YOUR CART

Contact Center Services

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ECE Performance Management

At ECE, we not only advocate your brand, we allocate time for our employees to learn your products and become domain experts of your business.

Our employee development includes on-going training, unlimited coaching, proactive and required certifications, and gap analysis. Our senior executives run the day-to-day business, including formal reviews of all client projects to assess efficiencies, cost-containment, quality, and performance.  
ECE Contact Center
Offering flexible, high quality outsourcing solutions with remarkable client-rated services, we know we’re making a difference in the contact center industry.
ECE Contact Center
We believe World Class Performance is achievable in the BPO industry, and we let our clients rate our services to determine how well we’re performing.  

World Class Contact Center Services
​we provide include:

ECE Contact Center
​Back Office Support
E-commerce Transaction Management
Data Quality Management

Data-Entry
ECE Contact Center
Customer Care
24/7 Live Support: chat, voice, email, text
In-App Support
Social Media Management

Inbound Calls
Outbound Service Calls / Saves
Customer Loyalty & Retention
Prospecting and Lead Generation
Recruiting & HR
Content Moderation

ECE Contact Center
Finance / Accounting
Accounting
Bookkeeping
Financial Analysis
ECE Contact Center
Quality Assurance
Management
Call Monitoring and QA Process
Root-Cause Analysis (RCA)
E-mail/Chat Audit and Quality
Remote Coaching
ECE Contact Center
Technical Support
Operating System
Application & Device Support
Network Monitoring
Remote Advanced Troubleshooting


ECE Contact Center
Reporting & Software Development
Reporting Analysts
Programmers
Database Management


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I’m always amazed by the sincerity around ECE employee happiness, and how that happiness has a direct link to my customer’s delight, ​and my company’s bottom-line.
CEO, Silicon Valley FinTech Company
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Some of the Industries we serve include:


ECE Contact Center
Start-ups
ECE Contact Center
FinTech
ECE Contact Center
Transportation
ECE Contact Center
Logistics
ECE Contact Center
E-Commerce
ECE Contact Center
Legal
ECE Contact Center
Accounting
ECE Contact Center
Travel & Leisure
ECE Contact Center
Telecommunications
ECE Contact Center
Energy

We'll earn your business
​one call at a time.

Lets talk
ECE Consulting Group
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ECE Consulting Group

​​​Email:
​info@ececonsultinggroup.com
​

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