ECE Performance Management
At ECE, we not only advocate your brand, we allocate time for our employees to learn your products and become domain experts of your business.
Our employee development includes on-going training, unlimited coaching, proactive and required certifications, and gap analysis. Our senior executives run the day-to-day business, including formal reviews of all client projects to assess efficiencies, cost-containment, quality, and performance.
Offering flexible, high quality outsourcing solutions with remarkable client-rated services, we know we’re making a difference in the contact center industry.
We believe World Class Performance is achievable in the BPO industry, and we let our clients rate our services to determine how well we’re performing.
World Class Contact Center Services
we provide include:
Back Office Support
E-commerce Transaction Management
Data Quality Management
24/7 Live Support: chat, voice, email, text
Social Media Management
Outbound Service Calls / Saves
Customer Loyalty & Retention
Prospecting and Lead Generation
Recruiting & HR
Finance / Accounting
Call Monitoring and QA Process
Root-Cause Analysis (RCA)
E-mail/Chat Audit and Quality
Application & Device Support
Remote Advanced Troubleshooting
Reporting & Software Development