At ECE, we make it simple and easy for you to pilot outsourcing services without the risks
and start-up fees.
We’re confident that you’ll be delighted with your decision, which is why we’re willing to earn your business one-seat at a time. 
We’ll become your Strategic Partner and Business Differentiator; Not just another vendor to manage.
​
We’ll measure every call, share our data, and provide sustainable high-quality service levels; and we’ll beat your current cost.
Every call is important to your business; how we treat your customer is important to our business.
​

​Extraordinary Employee Experience = Extraordinary Customer Experience

ECE's Employee First Culture

Our Commitment:
​Our Commitment is to reduce your risk and eliminate the fear of trying a new call center.  
We Make Starting Easy
  • ​No set-up fees
  • No minimum
  • Pay as you go – based on consumption
  • We’ll meet or beat your current price & quality
  • Starting with ECE is easy
  • No ramp-down fees
  • No notice periods
  • Cancel any time

​​​No Minimum Headcount Required

  • We’ll earn your business one-agent at a time​
  • ​We’ve made it easy to test our commitment
  • ​We eliminate the disruption to customers
  • Try us 2-4-6 seats at-a-time
  • We’ll scale with you​

ECE Work From Home Manila and Dumaguete

I’ve been in the industry for 20 years, not only has ECE become a differentiator for my business through cost containment, they’ve grown with our business and increased our CSAT along the way. My customers have never been happier, and I’ve never had a more strategic contact center partner.        
VP Customer Experience

We’ll capture customer feedback (positive/negative), apply root-cause analysis to provide our clients with  time-saving actionable data:

Voice of the Customer:

• We make customer feedback actionable.
• We identify the root-cause of problems.
• Quality is focused on problem resolution.
• We track/publish key performance indicators.
• We highlight key trends.

At ECE, you can expect us to:

• Learn the intricacies of your product.
• Demonstrate pro-activeness.
• Make data-driven decisions.
• Track and measure call resolution.
• Treat customer/client feedback like it matters.
• Provide engaged and accessible leadership.
• Ensure our agents are well-trained.
• Demonstrate a sense of urgency.
• Always seek to resolve issues.
• Be proficient.
• Track performance metrics/rewards.
• Manage agent performance.
• Account Management Advocate.
• Ensure access to executive leadership.

We don't expect you to pay for what we should be doing!

Commitment to our employees and our community.
​ECE is not only committed to improving the quality of life for its domestic workforce, we’re committed to making a positive impact in communities throughout the Philippines*, including:
​Employee Development
Above-market salaries and employee incentives support our industry-high retention rates and builds a strong knowledge-base.
Employee Transportation Allowance*
Performance-based car allowance.
1st time car purchase financial support/loan.  
Employee Apartment Sponsorship Program*
Performance-based apartment sponsorship
ECE paid, local apartment (includes: meals/cleaning services & transportation allowance)
Community Scholarship Program*
Founded in 2012
Covers ALL educational costs: books, fees, tutoring
Covers middle-through-high school graduation
Over 40 Scholarships Granted!
Proving scholarships to 25 students in Manila
Providing scholarships to 16 students in Dumaguete