Providing the best experience starts  by hiring employees that exemplify our culture and passion around ​extraordinary customer service. 
Our employees have the empowerment to make decisions that lead to the best customer experience.  Leadership at ECE is inclusive, expected, and shared. 

The culture at ECE supports our employee’s ability to effectively and efficiently resolve customer issues while building credibility, trust and confidence, one contact at a time. ​
Client-product training starts before the first call is ever answered.
Building employee domain and brand expertise is continuous.
Our industry-high retention rate gives us a strong knowledgebase advantage.

We use state of the art tools and ECE's proprietary "High Interactivity" training and coaching methodology.

We share unedited customer feedback with agents in a positive learning environment. Our peer-to-peer coaching is on-going, building camaraderie and a sense of team ownership.
We offer unparalleled performance-based perks.
​Agents enjoy positive-natured competitive performance rewards.
I’ve been in the industry for 20 years, not only has ECE become a differentiator for my business through cost containment, they’ve grown with our business and increased our CSAT along the way. My customers have never been happier, and I’ve never had a more strategic contact center partner.        
VP Customer Experience

Chris Eisdorfer, President / Co-Founder

​After thirteen years in the BPO industry, I couldn’t let go of my innate belief that when treating employees like a valued member of the company, combined with the proper tools and support, employees will enthusiastically strive to provide the highest-level performance. To that end, in 2008 ECE was born. At ECE, we have a culture of inclusion built on trust, and we strive for excellence in all that we do.  Most important, we value each person’s contribution and we collaborate to bring the highest quality and value for each and every customer.  ECE is that organization that operates under the belief that world class performance is achievable without compromise. 

Marta Rub, Executive Vice President / Co-Founder

​We are incredibly proud of the company we've built.  ECE's clients can count on a partner that they can trust to take exceptional care of their customers.  We can deliver because our employees are the most valued members of our team, and we support them so that they can provide world-class service to our clients every day.  This virtuous cycle creates a powerful mix which is foundational to our success.  As a team, we obsess over efficiencies to provide sustainable star-performance around first-touch-resolution, CSAT, quality, cost containment, customer advocacy; all of the levers important to providing every client with the maximum value from each engagement.

ECE LOCATIONS
Our company’s history began more than ten years ago with the idea of providing extraordinary outsourcing services and support by building an extraordinary culture.  We’re proud to have accomplished that at ECE, and we’re delighted to see our clients benefit from this incredible synergy.
​2008
Company was founded in Miami, Florida.  First operations center set up in Makati, Metro Manila, Philippines.
2009
Operations Center opens in Ashland, Ohio.  Now providing onshore/offshore integrated solutions
2014
Operations Center opens in Dumaguete, Philippines.  Staff expands to over 500 total employees.
2015
Operations Center opens in Henderson (Las Vegas), Nevada.  
2018
Silicon Valley presence,
focused on start-ups, tech, and gaming.

United States

​Henderson, Nevada
Las Vegas suburb, providing plentiful
​service-oriented labor market.
Large population of Hispanics enables
​bilingual Spanish-English capability
​

​
Ashland, Ohio
Midsize Mid-Ohio provides an ample labor pool.
Former manufacturing area has skilled labor and
low job opportunities, driving quality
​and low turnover

Philippines

Makati, Metro Manila
Largest labor market in the Philippines with over 12 million residents. Location in the center of the Makati business district; creates easiest commuting from around the Metro area. Plentiful labor for complex applications like technical support, legal, accounting medical and finance.

Dumaguete
Mid-size city of 250,000, with few competitors,
​allowing ECE to be the “magnet employer” in the area. Lower bill rate than Manila due to lower labor costs. Perfect for customer service applications.

At ECE, Our Success is Measured on how Delighted we make Your Customers.
​
​We’ll be your strategic partner, not just another vendor to manage.
​World Class Employee Training & On-going Coaching
We recruit high-caliber employees that are a good fit for our culture, and the best representatives for your brand.
Rigorous Recruiting Program
ECE’s record-retention rating allows us to build a strong product knowledge-base and reduce turn-over friction for our clients.  
​Retention Program
ECE’s record-retention rating allows us to build a strong product knowledge-base and reduce turn-over friction for our clients.  
​Secure Environment
We not only want our employees to be inspired, feel motivated and relaxed, we want to create an environment that is safe, and in-turn offers an additional layer of protection to our customer data.

Solving the ECE Paradox