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When we say
"Extraordinary Customer Experience" we mean it and we have the 5-star rating to back it up! 
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At ECE, we believe World Class Performance is achievable in the Contact Center / BPO industry, and we let our clients determine how well we’re performing.
Specializing in providing flexible, high quality outsourcing solutions, industry-low costs, and extraordinary client-rated star performance, at ECE our clients never have to make trade-off decisions for world class service. |
Our industry record around improving CSAT, first-call resolution, and lowering our clients' expenses is something we don't take for granted.
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We don't just want your business, we want to earn it!
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We'll become your Strategic Partner and Business Differentiator;
Not another vendor to manage. |
We'll measure every call, share data, and provide sustainable high-quality service levels; and we'll beat your current cost.
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Every call is important to your business;
how we treat your customer is important to our business. |
I’m always amazed by the sincerity around ECE employee happiness, and how that happiness has a direct link to my customer’s delight, and my company’s bottom-line.
CEO, Silicon Valley FinTech Company
No set-up fees
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No minimum headcount
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Pay as you go
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No ramp-down fees
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We’ll meet or beat your current price & quality
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Cancel at
any time |
Our clients have direct access to the best in breed tools, processes, systems, and our biggest asset - our people. Every customer engagement reflects your voice and tone. We are here to advocate and
grow your brand. |
We’ve built a Strong Organizational Culture that Places Our Employees at the Center of Our Success. Employee happiness has a direct correlation to the delight and extraordinary customer experience we’re able to provide for our clients.
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We don’t expect you to pay for what we should be doing! |
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• Learn the intricacies of your product
• Demonstrate proactiveness • Make data-driven decisions • Track and measure call resolution • Treat feedback like it matters • Provide engaged and accessible leadership • Ensure our agents are well-trained |
• Demonstrate a sense of urgency
• Always seek to resolve issues • Be proficient • Track performance metrics/rewards • Manage agent performance • Provide account management • Ensure access to executive leadership |
Improving your
CSAT |
Providing customer-rated 5-Star Performance
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Offering industry
low-costs |
I’ve been in the industry for 20 years, not only has ECE become a differentiator for my business through cost containment, they’ve grown with our business and increased our CSAT along the way. My customers have never been happier, and I’ve never had a more strategic contact center partner.
VP Customer Experience
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our world class employee training & ongoing coaching
Well trained employees allow us to establish a high standard of practices and procedures - which aid in boosting productivity, focused coaching, and exemplary performance.
Learn about our rigorous employee recruiting program
We recruit high-caliber employees that are a good fit for our culture, and the best representatives for your brand.
learn about our employee retention program
ECE's record-retention rating allows us to build a strong product knowledge-based and reduce turn-over friction for our clients.
learn about our secure environment
We not only want our employees to be inspired, feel motivated and relaxed, we want to create an environment that is safe, and in-turn offer an additional layer to protect customer data.
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