ECE Contact Center Outsourcing
  • Home
  • About
  • Services
  • How we're different
  • Case Studies
  • Careers
  • Contact Us
  • Home
  • About
  • Services
  • How we're different
  • Case Studies
  • Careers
  • Contact Us
Search by typing & pressing enter

YOUR CART

At ECE our baseline is
Extraordinary Customer Experience
without compromise.


Our clients expect us to improve CSAT, manage cost efficiency, and provide customer-rated 5-star performance. Our services are flexible and scale to meet the needs ​of any business.
​When we say
"Extraordinary Customer Experience"
we mean it and we have the 5-star rating to back it up!
ECE Consulting Group
ECE Consulting Group

We've been providing extraordinary support to clients worldwide since 2008.

At ECE, we believe World Class Performance is achievable in the Contact Center / BPO industry, and we let our clients determine how well we’re performing.

Specializing in providing flexible, high quality outsourcing solutions, industry-low costs, and extraordinary client-rated star performance, at ECE
our clients never have to make trade-off decisions for world class service.

ECE Consulting Group
Our industry record around improving CSAT, first-call resolution, and lowering our clients' expenses is something we don't take for granted.
ECE Consulting Group
​We don't just want your business, ​we want to earn it!

Our Proof Positive Commitment

Offers the flexibility, cost-savings, and quality measures that partnerships are built on.

ECE Consulting Group
We'll become your Strategic Partner and Business Differentiator;
Not ​another vendor to manage.
ECE Consulting Group
We'll measure every call, share data, and provide sustainable high-quality service levels; and we'll beat your current cost.
ECE Consulting Group
Every call is important to your business;
​how we treat your customer is
​important to our business.
Picture
I’m always amazed by the sincerity around ECE employee happiness, and how that happiness has a direct link to my customer’s delight, ​and my company’s bottom-line.
CEO, Silicon Valley FinTech Company
Picture

We make it simple and easy...


ECE Consulting Group
No set-up fees
ECE Consulting Group
No minimum headcount
ECE Consulting Group
Pay as you go
ECE Consulting Group
No ramp-down fees
ECE Consulting Group
We’ll meet or beat your current price & quality
ECE Consulting Group
Cancel at
​any time

We believe it’s our business to know your business. We become domain experts of your products.

ECE Consulting Group
​Our clients have direct access to the best in breed tools, processes, systems, and our biggest asset - our people. Every customer engagement reflects your voice and tone.  We are here to advocate and
​grow your brand.
   
 
ECE Consulting Group
We’ve built a Strong Organizational Culture that Places Our Employees at the Center of Our Success.  Employee happiness has a direct correlation to the delight and extraordinary customer experience we’re able to provide for our clients.

We don’t expect you to pay for what we should be doing!

At ECE you can expect us to:
​• Learn the intricacies of your product
• Demonstrate proactiveness
• Make data-driven decisions
• Track and measure call resolution
• Treat feedback like it matters
• Provide engaged and accessible leadership
• Ensure our agents are well-trained
• Demonstrate a sense of urgency
• Always seek to resolve issues
• Be proficient
• Track performance metrics/rewards
• Manage agent performance
• Provide account management
• Ensure access to executive leadership
At ECE, we’re not just committed to providing extraordinary service,
​we’re intently focused on:
ECE Consulting Group
​​Improving your
​CSAT
ECE Consulting Group
​Providing customer-rated 5-Star Performance
ECE Consulting Group
Offering industry
​low-costs
 
Picture
I’ve been in the industry for 20 years, not only has ECE become a differentiator for my business through cost containment, they’ve grown with our business and increased our CSAT along the way. My customers have never been happier, and I’ve never had a more strategic contact center partner.        
VP Customer Experience

At ECE, our success is measured on how delighted we make your customers. 

​Employee happiness is essential to providing the extraordinary customer experience your clients deserve. When it comes to employee development, company culture and employee morale, we don’t hold back.
 
Our great employee experience leads to your customer’s extraordinary customer experience.

our world class employee training & ongoing coaching
​Well trained employees allow us to establish a high standard of practices and procedures - which aid in boosting productivity, focused coaching, and exemplary performance.
​
  • New employees train for weeks prior to answering a customer call
  • Agent-level Certifications, Gap Analysis, and Coaching
  • Proactive client-product training minimizes on-boarding friction
  • Training is hands-on! No Slides, Real Data!
  • Real-life Training:  Product Simulations & Critical Thinking
  • Customer Feedback drives enthusiastic and creative change
  • Mandatory Quarterly Leadership Training
Learn about our rigorous employee recruiting program
We recruit high-caliber employees that are a good fit for our culture, and the best representatives for your brand.
​
  • Interviews include real-life job simulations
  • Background checks and references are always conducted
  • Above market pay allows us to secure and retain high caliber talent
  • Internal interview teams undergo required training
learn about our employee retention program
ECE's record-retention rating allows us to build a strong product knowledge-based and reduce turn-over friction for our clients.
​
  • High Retention = less friction
  • High Retention = increased knowledge-base
  • Greater Engagement
  • Every Leader Started as an Agent
  • Career Development Opportunities
  • On-going Coaching and Development
learn about our secure environment
​We not only want our employees to be inspired, feel motivated and relaxed, we want to create an environment that is safe, and in-turn offer an additional layer to protect customer data.

  • Biometrics Access
  • Secure Entry/Exit

World Class Service
​without any trade off's

Lets talk
ECE Consulting Group
Home
About
Services
​How We're Different
Reviews
Case Studies
​Careers
Contact Us

Privacy Policy
ECE Consulting Group

​​​Email:
​info@ececonsultinggroup.com
​

​
Picture